Frequently Asked Questions

Everything you need to know about your 5SOS merch order.

How long will it take for my order to ship?

Standard domestic orders typically ship within 3-5 business days. During new album launches or tour cycles, please allow up to 10 business days for processing due to high demand.

Do you ship 5SOS merchandise internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location, and customers are responsible for any customs duties or import taxes incurred.

What is your return policy for apparel?

We accept returns on unworn and unwashed apparel items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.

How do I know which size to order?

A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.